Refund and Return Policy
Thank you for shopping at bioenergetics.org.uk.
Because our products are digital goods delivered instantly via internet download, we generally operate a No Refunds policy. Once a purchase is completed and the download link is generated or sent, the sale is considered final.
Unlike physical goods, digital items cannot be returned or recaptured, which is why we ask that you review your cart carefully before completing your purchase.
Exceptions to the Policy
We want you to be completely satisfied with your purchase. We will happily issue a refund or a replacement under the following specific circumstances:
- Technical Issues: If the digital file (eBook or MP3) is corrupted, damaged, or defective, and our support team cannot resolve the issue or provide a working replacement file within [e.g., 3 business days].
- Accidental Duplicate Purchase: If you accidentally purchased the exact same digital item twice in the same transaction or within a [e.g., 24-hour] window, we will refund the duplicate purchase.
- Wrong File Delivered: If you received a completely different file than the one you purchased (e.g., you bought Book A but received Book B).
What Does Not Qualify for a Refund
We cannot grant refunds for reasons including, but not limited to:
- Changing your mind after downloading the file.
- Purchasing the wrong item by mistake (unless a duplicate).
- Incompatibility with your specific device or software (please ensure your devices support standard formats like [.mp3 / .epub / .pdf] before purchasing).
- Dissatisfaction with the creative content of the book or music.
How to Request Assistance
If you experience a technical issue or believe your situation qualifies for an exception, please contact us via email at dev@bioenergetics.org.uk within [e.g., 14 days] of your purchase. Please include your order number, the email address used to make the purchase, and a brief description of the technical issue you are experiencing.
